1. In accordance with some of Google’s recent compulsory policies, we herewith inform you that we might be tracking your cookies as our web site / company is currently undertaking Google AdWords remarketing of any other Google AdWords feature that tracks such cookies.

2. By visiting this site, you agree that certain of our Google AdWords remarketing and or other advertisements can follow you as you visit other web sites that forms part of Google’s Display Network (GDN).

3. Note that we shall under no circumstances be utilizing any personally identifiable information as obtained through our Google AdWords remarketing campaign in any other related marketing endeavours – online or otherwise. (Such restricted utilization of information includes the sharing of such with third parties.)

4. The Company shall under no circumstances be using any sensitive information of any nature on any of our remarketing tags.

5. The Company shall duly endeavour to adhere to all of the current in-effect policies of Google related to remarketing or any other form of Google advertising in all of its Google AdWords marketing campaigns. (In instances of possible non-conformity to such, the Company shall endeavour to rectify such in a prompt manner.)

6. You may opt out of seeing advertisements for web site, by simply clicking here: –

We have implemented certain Google Analytics features for the primary purpose of attempting to ascertain the success of our online marketing endeavours via the Google AdWords platform.


Online shopping at JOY Furniture is a convenient way of browsing our product range, placing orders and making payments. We sincerely hope that this site provides you with the functionality and ease of use that you would expect.

If products are not in stock lead times may be up to 8 weeks.
To enquire if a product is in stock or not please contact our Head Office on 012 753 7943.

If you are dissatisfied with any aspect of this site or experience any problems with this site please send an email to and we will endeavour to resolve your problem.


JOY Furniture and its affiliates provide their services to you subject to the following conditions.

Your use of this site indicates your acceptance of these terms and your agreement to follow and be bound by them. You may only use this website for lawful purposes and you warrant that you will not, other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this website.  You may not, other than for your personal and non-commercial use, “mirror” or cache information provided via this website on your own server, or copy, adapt, modify or re-use the text or graphics from this website without prior written permission from JOY Furniture.
These terms and conditions may change

We may periodically change the terms and conditions of use of this website without notice, so kindly check them from time to time as your continued use of the site signifies your acceptance of any changed terms.

Copyright notice
The content on this website, including all of the page headers, Images, illustrations, graphics, audio clips, video clips and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by JOY Furniture and protected by South African and international copyright laws. The compilation of all content on this site is the exclusive property of JOY Furniture and protected by South African and international copyright laws. All software used on this site is the property of JOY Furniture or its software suppliers and protected by South African and international copyright laws. JOY Furniture grants you permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site for your personal use only. Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of JOY Furniture and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of JOY Furniture and/or such trademark and/or copyright owner.

We require a 70% non refundable deposit before any order will be placed

The prices displayed on this site are quoted in South African Rands inclusive of Value Added Taxation (‘VAT’) and are valid and effective only in South Africa. Products and prices displayed on this site may vary from time to time and are subject to availability. JOY Furniture or its agents shall in no way be held responsible for any errors or misstatements emanating from this website. Except where noted otherwise, the prices displayed on our website for  our products represent the full retail list price of the product itself, including VAT. Despite our best efforts, a small number of the items may be incorrectly priced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Credit Application
Instalment values may fluctuate as it is directly linked with the South African Reserve Banks Repo Interest Rate and therefore JOY Furniture cannot be held accountable for wrong instalment values displayed on the website.

Handling Fee
A handling fee of 25% on purchase price is applicable.

Assembling fee
An assembling fee of R300.00 is applicable if you want to make use of our services

This site and all contents of this site are provided on a voetstoets “as is” basis without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that JOY Furniture shall not be liable for any damages of any kind related to your use of this site. We make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this website and/or the accuracy of the data contained on the website, and your use of the website and the data is thus at your own risk. In particular we make no warranty that the website or the data will meet your requirements, be uninterrupted, complete, timely, and secure or error free. This site may contain hyper-links to third party sites. JOY Furniture is not responsible for the content of, or the services offered by or data contained on those sites. Any hyper-links are provided solely for your convenience and should not be construed as an express or implied endorsement by us of the sites or the data, products or services provided on the linked websites. You accessing of those sites and use their products, data and services solely at your own risk and subject to the website owners’ terms and conditions. Colours viewed on computers vary from one computer to the next and may also differ from the actual colour of the item displayed in JOY Furniture’s showrooms. Customers are responsible for ensuring that the colour of the items as viewed in the JOY Furniture’s showrooms is acceptably close to the colour as viewed on their computer or not.

You agree to defend, indemnify and hold JOY Furniture harmless from and against any and all claims, damages, costs and expenses, including direct, indirect, special or consequential damages, attorney’s fees, arising from or related to your use of the site. Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither JOY Furniture nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of JOY Furniture and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

Electronic communications
You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

JOY Furniture, and other JOY Furniture graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of JOY Furniture in South Africa. JOY Furniture’s trademarks and trade dress may not be used in connection with any product or service that is not JOY Furniture’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits JOY Furniture. All other trademarks not owned by JOY Furniture or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JOY Furniture or its affiliates.

License and site access
JOY Furniture grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of JOY Furniture. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of JOY Furniture. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including Images, text, page layout, or form) of JOY Furniture and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing JOY Furniture’s name or trademarks without the express written consent of JOY Furniture. Any unauthorized use terminates the permission or license granted by JOY Furniture. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of JOY Furniture so long as the link does not portray JOY Furniture, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any JOY Furniture logo or other proprietary graphic or trademark as part of the link without express written permission.

Reviews, comments, communications and other content
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. JOY Furniture reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant JOY Furniture and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant JOY Furniture and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify JOY Furniture or its affiliates for all claims resulting from content you supply. JOY Furniture has the right but not the obligation to monitor and edit or remove any activity or content. JOY Furniture takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss
Customers who elect to collect from JOY Furniture’s premises unconditionally agree and accept that the risk of loss and title for such items passes to you at the time of collection by you or your appointed agent. The risk of loss and title passes to you, the customer, upon delivery as evidenced by the signature of the person taking delivery, on our copy of the invoice.

Return policy
All merchandise displayed and sold by JOY Furniture is subject to stringent quality control standards. Should a customer not be satisfied with any product received within 48 hours from date of receipt, JOY Furniture will endeavour to repair or replace the item in question. NO refund policy is applicable.

In a case where a customer requests specific designs or bespoke furniture not advertised on our website or catalogue we can gladly assist, although in case of customer dissatisfaction a strict 35% handling fee will be deducted in case of a refund.

Delivery policy

The delivery lead time quoted to you at the time of order is an at best estimate of the delivery date. Whilst every effort is made at all times to achieve this date, it does happen from time to time that delays are encountered that are often outside of our control. JOY Furniture will make every effort to expedite delayed lead times and will make every effort to ensure that the customer is updated on the progress of the order.

Applicable Law
Prevailing South African law will govern these Conditions of Use and any dispute of any sort that might arise between you and JOY Furniture or its affiliates.

Any dispute relating in any way to your visit to JOY Furniture or or to products you purchase through. JOY Furniture shall be submitted to confidential arbitration by law, except that, to the extent you have in any manner violated or threatened to violate JOY Furniture’s intellectual property rights, JOY Furniture may seek injunctive or other appropriate relief in any court within South Africa, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement.

Site policies, modification and severability
Please review any other policies posted on this site. These policies also govern your visit to JOY Furniture. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Contact Us
For any further information please refer to the CONTACT US page of the website.

To remove yourself from our databases
If you would like to be removed from our list of registered users, or would like to be removed from any service or newsletter to which you have subscribed, please send an e-mail to:

Sharing Information
JOY Furniture will not share, sell, transfer or disclose your personal information with any other company or person without your consent.
intellectual property rights

You acknowledge that we own the intellectual property rights in and to this website and the data, and that the unauthorised use thereof is expressly prohibited. The word or mark “JOY Furniture” however represented, including stylised representation, all associated logos and symbols and combinations of any of the foregoing with another word or mark, used on this site, are the trademarks of JOY Furniture.

The colours of our products shown on this website may look different on your computer compared with the colour of the actual product. This is because different computers display colours differently depending on the type of computer screen (LCD, plasma, desktop, laptop etc). For this reason it is strongly recommended that you visit one of our showrooms to see the actual colour of the item. JOY Furniture cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer.

Sales terms and conditions
The following Terms and Conditions regulate the customer order at   JOY Furniture:
We will endeavour to deliver on the date and time advised. While we are committed to deliver on time, the actual delivery date is subject to prevailing circumstances and may be subject to variation.
Ownership of the goods will rest with Joy Furniture until payment has been received in full. Payment of the full value of the order is required before JOY Furniture will delivery or before we can authorize collection.
If after 30 days of notification by JOY Furniture Head Office that your goods are ready for delivery, you as the customer fail to make final payment, Joy Furniture reserves the right to sell them to defray expenses. A R500 storage fee per month is applicable after 30 days of notification.
Orders placed are irrevocable once a deposit has been paid. Sale items are sold voetstoets and cannot be exchanged or returned.

Delivery Policy
Deliveries will be supplied by Joy Furniture subject to your address being within our designated delivery zones and you will be charged accordingly on your invoice.
Deliveries will be available from Monday to Saturday
For deliveries outside our designated zones, you will be contacted by our call centre staff to confirm delivery price and delivery instructions.
For collection of goods from the JOY Furniture warehouses, prior arrangement and acknowledgement is essential prior to such collection.

Please note that no goods will be given to outside transporters unless JOY Furniture has been paid in full for such goods. Proof of payment in full must be on hand for any goods to be released. In the event of outside contractors collecting on behalf of a customer, JOY Furniture may in addition to proof of payment in full, contact the customer to confirm proceedings.

To ensure a smooth and timely delivery of JOY Furniture goods, please make sure that you clear the room(s) in advance where your new goods are to be located prior to the delivery service arriving. The Customer must remove all breakable items in the path of the delivery. JOY Furniture delivery crew are not permitted to re-arrange Customers’ furniture. JOY Furniture delivery crew team will place the goods delivered in the place of the Customer’s choice. Items delivered will be unwrapped on site and the packing and wrapping material removed if so required. The delivery crew is not permitted to uplift or take away with them any unwanted items of furniture or items not designated for removal previously with the call centre. It is in the customers’ own interests that all loose items of value be removed from the delivery site and that in addition pets be secured in a safe location away from the crew and delivery site. JOY Furniture cannot be held responsible for any items claimed to be missing following a delivery. Breakables such as glasses, vases, wall mountings etc must be secured or removed from the delivery site. JOY Furniture cannot be held responsible for any items claimed to be missing following a delivery.
JOY Furniture delivery policy for flats and small apartments. The maximum couch length that can be fitted into an elevator cannot exceed 2.2m. If the flat or apartment does not have a suitable lift for the furniture, then the JOY Furniture delivery team will only be allowed to carry the items up to 2 floors in height, providing the passages are wide enough to accommodate the items without any damages to the goods. JOY Furniture delivery teams are not equipped to hoist goods over balconies. Should items be required to be hoisted a dedicated team would be required and subject to an additional charge. JOY Furniture shall not be responsible for any damage whatsoever whether direct or consequential rising out of the use of the goods or in respect of any late or short delivery. Maximum delivery time per customer is 15 minutes.

JOY Funiture furnishes with its goods, its standard guarantees only and no other guarantees, warranties or representations of whatsoever nature will be made to the Customer by JOY Furniture in respect of such goods.

Leather goods Policy:
JOY Furniture supplies different grains of leather at different prices. The customer must ensure to apply leather cleaner to sustain the quality of the leather and to enhance the durability/ life span.  Due to our past findings, we cannot give a guarantee on the upholstery because of customer negligence.

Payments made by EFT (Electronic funds Transfer) require a 48 hour period to clear funds and allocate them to the orders.

JOY Furniture does not accept payment by cheque because of the high risk of fraud prevalent in South Africa.

Please note: If the customer requires insurance on the item/s, he /she is responsible to make arrangements before the item/s leaves the warehouse of JOY Furniture.

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